FuzzLabs’s Sparrow (Single Point Access Responsive Repair Ordering Workflow) is an intelligent assistant that improves and automates housing repairs diagnosis by constantly learning and improving its diagnosis.

Sparrow offers the opportunity for housing associations to deliver more timely and better repairs first time, reducing cost to serve and time to resolution. Sparrow will also support digital channel shift by delivering a great online experience and deflecting calls from contact centres.

FuzzLabs Open Repairs makes it easy for all people involved in the repairs process (customers, contact centre agents, planners, operatives) to share video and images of repairs to improve diagnosis, reduce variation, pre and post inspection and deliver better service to customers.

Open repairs gives housing associations the opportunity to bring complete transparency to the end to end repairs process reducing significant waste through mis-diagnosis, variation and pre and post inspections